Telehealth Online Consultations


If you are unwell, been told to self-isolate or choosing to self-distance we can continue your care via telehealth consultations - which is a fancy way of saying online consultations!

A virtual consultation with your treating physiotherapist can be just as beneficial as a face to face. We can offer education, advice, instructions on how to 'self-treat' as well as exercise sessions and home exercise programs, to keep you on track. 

Below, we’ve answered our patients frequently asked questions to help provide more information about how online consultations work.

1. Can my treating physiotherapist conduct a proper assessment during an online consult?

Yes. Our physiotherapists assess your presenting concern via two main types of assessment. One involves asking you questions relevant to diagnosing the cause of your issue, the other is a physical examination which may involve watching how you perform certain movements or tasks. Both techniques can be done via telehealth - much of the information we gain from asking you questions gives us a very good understanding of what is contributing to your issue. From there, we can formulate your diagnosis and treatment plan.

2. Can my physiotherapist provide proper treatment online?

Much of what physiotherapists provide in the way of treatment is advice and education, as well as a targeted rehabilitation/management program. This converts very well to an online setting. Hands-on or manual treatment with your physio is obviously not available, however there are many ways your therapist can teach you to self-treat to help provide symptom relief, as we always do during our face to face consultations.

3. Is my consultation and information discussed secure?

Yes. We use a platform called Physitrak to provide virtual consultations. It is an encrypted, secure platform. You need to download the corresponding app, Physiapp onto your smartphone or tablet. Your treating physiotherapist will provide you with a unique access code that you will use to set up your login. It is only you and your treating physiotherapist that have access to your account.

4. How can I learn the exercises, or get the handouts required?

Physitrak/Physiapp enables us to send you your individually prescribed exercises with pictures, videos and instructions, as well as educational handouts and any questionnaires required.

5. Do my online consultations qualify for a private health insurance or medicare rebate?

Online consultations by physiotherapists are not currently eligible for private health insurance or medicare rebates.

As online consultations cannot be claimed on private health insurance, we have lowered the cost to help make looking after your health more accessible. From today, online consultation will be $50 - this will be the cost for 20, 40 and 60 minute consultations with any level of physiotherapist at Fitwise.

To book, click the button below or contact our reception team at your preferred location - 9822 4999 (Armadale) 9486 0512 (East Melbourne).