Fitwise Physiotherapy

Patient Info & FAQs

Do I need a doctor’s referral?

Private clients do not need a doctor’s referral to attend Fitwise. However, if you have one that is relevant to your presenting condition, please bring it to your appointment as it may assist your Physiotherapist with their treatment.

If you are a Medicare – Enhanced Primary Care Plan (EPC) holder, TAC, Work Cover or Department of Veterans Affair client a doctor’s referral IS required. Please ensure this is either sent to us prior to your appointment, or paperwork is with you at the time of appointment. For more information about what is required, please contact our rooms.

East Melbourne
What to bring:

Commonly asked questions

Let us help find answers to your question you might have. If we don’t have the information you need, we can always point you in the right direction! Send us a message.

Unfortunately, for most Physiotherapy appointments, you cannot claim a Medicare rebate. However, under some special circumstances your GP may place you under a special care program (known as an EPC or GPMP). You can then be referred for up to five allied health services each calendar year. It is important to understand that only your GP will decide whether you should be referred for these services.

At each appointment you must still pay the full fee, upfront, for the service and we will submit your Medicare claim electronically for you. Your Medicare rebate will then be deposited directly into your bank account. If you are not setup for electronic Medicare rebates, we can give you a receipt to claim through Medicare manually. Alternatively, click here to visit the myGov website and register.

It is important to understand that you will still be out of pocket a ‘gap’ amount, which cannot be claimed through your private health insurance.

For further information please speak to our reception team.

Yes, all new clients are required to fill in a registration form. An electronic copy will be emailed to you when you book your first appointment with us. It will take between 2-4 minutes to complete. Regular clients are required to update their registration form every 8 months which can be done in-practice. For exercise classes, a health and safety screening form must be completed before commencing the class. This will be done over the phone when booking.

For appointments, you are welcome to wear whatever you are most comfortable in. For Clinical Pilates-Physio and Exercise classes, workout attire is recommended. Please ensure you bring socks for the reformer machines.

Yes, we have bathrooms at both practices. We also have a shower facility which clients are welcome to use. If you intend on using this, please bring your own towel and thongs/shower shoes for hygiene.

Classes range from 40 to 60 minutes. Please see our class timetables here for more information. If it is your first time attending an exercise session with us, please arrive 10 minutes before the start time to complete paperwork, meet the Physiotherapist and get set up in our exercise studio.

You don’t need to bring anything with you. Water is supplied, as are mats and exercise equipment used in the classes. You are welcome to bring your own towel and drink bottle for personal comfort.

Appointment & Payment Policies

Yes! Children of all ages are more than welcome at Fitwise. Baby change facilities are available at both practices. Please note that children always remain the responsibility of their parent/s during your visit.

Our consultations range from 20, 40 and 60 minutes. The appointment length depends on the type of appointment you are booked in for. Our reception team will advise the appointment type and length at time of booking, it will also be in your confirmation email.

You can re-schedule or manage your appointment by calling our rooms, or emailing us. For after hours, we have an answering machine service for you to leave a message. One of our receptionists will contact you shortly after it is received to help you.

Late notice and missed appointments exclude others from receiving treatment. Therefore, we request that if you are unable to make a consultation or class that you let us know as early as possible and at least 24 hours prior to your appointment. We have an answering machine for after hour’s messages.

In the event a late notice occurs, classes will be invoiced at the full fee. A 50% fee will be applied to consultations. A missed appointment will be treated in the same way as a late notice.

All Fitwise services have an associated charge and we have a ‘pay-on-the-day’ policy. We can process on the spot health fund rebates via our HICAPS terminal. We offer cash, cheque and EFT payment options, including Visa, Mastercards and American Express.

Emergency appointments at Fitwise Physiotherapy, outside of our usual operating hours, will attract a 50% surcharge.

Are you a referring doctor?

Are you looking to refer a patient to our health and fitness centre? Download the form below, fill it out and send it to us via fax or email. Thank you for choosing our practice!

Achieve your Goals and Get Moving with Confidence

We’re open in two locations East Melbourne and Armadale (or via telehealth) to help you achieve your goals through Physiotherapy, Exercise classes, Myotherapy, Remedial Massage and Dietetics.