COVID-19 Hygiene Protocol

COVID-19 Hygiene Protocol



  • Have their temperature checked before starting shift
  • Practice strict hand hygiene throughout the day and between patients
  • Use hospital grade hand sanitiser provided 
  • Wear a mask at all times
  • Disinfect desks, chairs, door handles, rails and pens every 2 hours. Regular cleaning as per COVID-19 infection control government guidelines
  • Have completed the COVID-19 infection control training course provided by the government for health care workers.  


  • Please complete a 'wellness questionnaire' that is sent via email 24h before your scheduled appointment
  • To arrive wearing a face mask and continue to wear a face mask whilst in the practice, unless there is medical clearance advising not to
  • Use provided hand sanitiser upon entry and when leaving the practice
  • Have your temperature checked at reception before proceeding to your appointment. If you present with a fever of 38+ you will not be able to proceed to your appointment. In the interest of keeping everyone safe, there can be no exceptions to this policy
  • Use spray bottles and cloths provided to wipe down equipment as you go (staff will guide you on this)
  • Please maintain a 1.5m distance from others at all times
  • We politely ask clients to refrain from putting personal items such as handbags on the front desk
  • Card and 'paywave' is our preferred method of payment. Terminal is disinfected after use.


  • Social distancing measures and strict person capacity limits throughout the practice
  • No group exercise classes running while stage 3 restrictions are in place - 1:1's only
  • All exercise equipment to be cleaned prior to session – this includes reformers, trapeze table, weights, mats, discs, fit-balls and bands
  • Disinfect equipment after individual use during and between sessions
  • Clients to wipe down equipment as they go with spray bottles and cloths
  • Treatment beds to be disinfected before and after use
  • All items used/touched during the consultation to be cleaned after use.

For further information in regards to COVID-19 and how we can assist you, please contact one of our reception team at your preferred location - 9822 4999 (Armadale) 9486 0512 (East Melbourne).