1.   Privacy

Your privacy is very important to us and we will respect and protect all privacy matters at all times. This document explains the types of information we collect from our clients, and how we use that information. It also provides details about your privacy rights and our obligations under the Privacy Act 1988 (Commonwealth), Information Privacy Act 2000 (Vic) and the Health Records Act 2001 (Vic). The privacy laws regulate how personal information is handled throughout its life cycle, from collection to use and disclosure, storage, accessibility and disposal. It applies to any personal information or health information that a person provides to us at Fitwise Physiotherapy.

2.    Collection of your information

Personal information is any information about you that identifies you or by which your identity can be reasonably determined. Information gathering is vital with reference to the quality of services we provide. This includes information taken by a Physiotherapist during the consultation time - the Physiotherapist will need to ask questions in relation to your assessment, diagnosis and the planning of treatment.  It also includes information taken over the phone by our reception staff regarding bookings and credit card details or enquiries received online through email.

3.    Use & disclosure of your personal information

Collecting personal information which can be of a sensitive and very private nature is essential for us to be able to conduct our business of providing professional Physiotherapy services.

We will use the information only for the purposes of providing our professional services to you and only for another reasonable purpose if it is directly related to the provision of our services.

By collecting your information we can:
Assess and diagnose your health problem, then plan and implement the most appropriate treatment for your health needs. We need to ask questions and to access your health information for this, which is vital for our physiotherapists to ensure we provide the right treatment for the right diagnosis.

4.    Consent & confidentiality

We will guarantee to treat your confidential information responsibly and ethically at all times. You are not obliged to provide any details to us, however, failure to do so may result in us being unable to provide the services to you due to lack of information.

5.    How you can gain access to your personal, health & sensitive information?

You can request access to your health information. If you believe that any information we have about you is incorrect or out of date, you may request that we correct that information.

Your request is however subject to several exceptions allowable by law. If we deny you access to your information we will provide reasons to you.  At all times we need to retain a copy of your health record.

Statute of limitations:
To request access to your details or any personal and private information, you may write to us, telephone us, or call into the practice and request:

(1) a copy of our Privacy Policy; and /or
(2) a form requesting access to, or correction of, your information.

6.    How you can contact us?

Telephone :                   (03) 9486 0512
Email :                             fitwise@fitwise.com.au
Address :                       Fitwise Physiotherapy
                                         Level 4 / 372 376 Albert St, East Melbourne 3002

7.    What you can do if you are not satisfied with our response?

If you are not satisfied with our response to any of your requests or complaints you can refer your complaint to the Federal Privacy Commission.

Telephone:                     1300 363 992  
Address:                         Director of Complaints
                                          Office of the Federal Privacy Commission
                                          GPO Box 5218
                                          Sydney NSW 1042